At Lock Mate Limited, we are committed to delivering high-quality security products to our customers.
If you receive a defective or damaged product, you may request a return or replacement within **7 days of delivery**. To initiate a return, please contact our support team with your order details and clear photos of the product.
Eligibility for returns:
* The product must be unused and in its original packaging.
* The request must be made within 7 days of receiving the product.
Once the returned item is inspected and approved, customers may receive either:
* A replacement product, or
* A refund to the original payment method.
Please note that refunds or replacements may not be granted for products damaged due to misuse, mishandling, or normal wear and tear.
For assistance, customers can contact Lock Mate Limited via our official support channels listed on our website.